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To keep our price as low as possible and to offer a FREE DELIVERY SERVICE on orders over $95 within Australia for our uniquely crafted products, we have been able to source a wide range of suppliers within Australia, sustainability utilising subsidies from a number of Federal and State programmes that support inclusion within local communities.
This means our shipping times vary between 7 to 30 days from time of dispatch. Most of the time your item will arrive within 2 weeks - but do give an extra week buffer to try and avoid disappointment.
Orders under $95 will have a standard flat rate of $15 per order.
PLEASE NOTE: During peak season there may be increased delivery times due to the volume of orders being processed. If you have any concerns, please contact us at info@giftingjoi.au
WHAT CAN I DO IF I WOULD LIKE MY ORDER SENT EXPRESS?
Please send an email to info@giftingjoi.au with the item/s you are after and we will try to find if there is a faster way to get your purchases to you quicker! Please Note there may be additional fees and charges to do so.
ORDER PROCESSING
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number (if applicable) which you can use to check its status. Please allow 48 hours for the tracking information to become available.
POST OFFICE COLLECTIONS
On the occasion that you are not home when Australia Post or any other delivery partner cannot find a safe place to drop off your parcel, you will receive a collection notification or 'sorry we missed you' card from your local post office with the details of your parcel collection. Please collect your parcel as soon as possible to ensure your parcel is not sent back or lost in the system.
PLEASE NOTE: If you fail to collect the parcel in time from the collection point, then GIFTING JOI PTY LTD holds no responsibility of retrieving the parcel or any costs involved to track or replace missing returns.
IMPORTANT DISCLAIMER FOR ORDERS SHIPPING OUTSIDE OF AUSTRALIA
DUTIES AND TAXES
SELF SERVE TRACKING
We have a built-in tracking system that you can use at any time to see where your items are throughout its journey to you. We will also send you email notifications along the way.
If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at info@giftingjoi.au with your name and order number, and we will investigate it for you.
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